FAQ

 

When will I receive my order?

All orders are processed between 1-3 business days. Some apparel listings are pre-ordered. The processing time for pre-ordered apparel is 1-2 weeksYou will receive an email with your shipping information once your item has been shipped. During the holidays, there may be a delay in shipping. If this occurs you will be notified through email directly and given your estimated delivery time frame. 

If you have placed a custom order your estimated shipping/delivery timeline will be provided within your invoice. 

🌿NOTE: Due to the COVID-19 outbreak, delivery may be delayed. Please check your USPS tracking information for expected delivery dates.

Do you accept returns or exchanges? 

We currently do not accept returns or exchanges, but we do want our customers to be happy with their purchase!

If you are not satisfied with your purchase, please email kiiingcreations@gmail.com within 7 business days of receiving your order and we will work with you to resolve the issue as quickly as possible.

Have questions about your order?

Please contact us directly at kiiingcreations@gmail.com.